The hotel offers amenities for your comfortable stay and unforgettable experiences
Wonderful Service!
“I was impressed by the exceptional service at the restaurant, particularly from a junior staff member who was incredibly polite and friendly.” view full review
Spotless Room!
“The room was immaculate with a wonderfully comfortable bed and breathtaking views of the Bund that made my stay unforgettable.” view full review
Luxurious Bathrooms
“The bathroom was spacious and well-maintained, adding a touch of luxury to my overall experience.” view full review
Relaxing Spa
“I enjoyed a wonderfully relaxing session at the spa facility, which offered a peaceful atmosphere and excellent treatments.” view full review
Pudong New Area LujiangzuiHuan Road 1318,xinzhan Bank Plaza B1 Floor 06
YouZi
520 m
LuJiaZui Ring Road 1000
Ajisen Ramen
1.1
km
PuDong New Distirct LuJiaZui Ring Road 1388
Tops
4.7
km
No.19 Gongping Road
Hit Wicket Indian Restaurant
4.6
km
36 Gongping Road Near Haiping Road
Scena
1.4
km
52/F
Aura Lounge & Jazz Bar
1.4
km
52/F
Reviews and Ratings
Feedback from previous guests about their experience.
84%
liked the hotel and would stay again
clean
great location
indifferent service
difficult to get to
8.4/10
Great
Rooms
9.4
Location
8.1
Service
8.8
Dining
8.0
Guest reviews
8.4/10
based on 10 reviews
9.2
9.2/10 based on 312 reviews
Bernard
United Kingdom,
June
2024
9.2/10
The hotel offers superb rooms with excellent views of the river and Shanghai promenade, but the dining experience is overpriced. The service is top-notch, making the stay truly luxurious.
Rooms
10.0
The rooms are absolutely first class, large, and more than comfortable, with a large bathroom and a wonderful round tub made for two, with a view.
Service
10.0
The service here is top-notch, with the most helpful and attentive staff you can get.
Location
9.0
The location makes a stay in the Mandarin Oriental Pudong, Shanghai a unique experience, with a quiet and relaxing atmosphere and a staff always ready to assist.
Dining
8.0
The dining is excellent with a mixture of Chinese and European meals, but it's very overpriced compared to high-end luxury hotels in Europe.
Facilities
9.0
The facilities are top-notch, providing everything you need for a luxurious stay.
Harry
United Kingdom,
May
2024
8.6/10
The hotel offers an upscale experience with spacious and beautifully equipped rooms, along with exclusive Club Lounge privileges like daily meals and beverages, although the service during check-in was lacking in personal touch. The location is ideal for business travelers in the vibrant financial district of Pudong, with proximity to key landmarks. The dining options, while pricy, offer a diverse selection of culinary delights with a mix of Chinese and European cuisines.
Rooms
9.0
The rooms are luxurious and well-appointed, with the highlight being the massive and beautiful tub, surpassing the standard room experience.
Service
8.0
The service was top-notch, with staff going the extra mile to assist guests and ensure a pleasant stay, although the efficiency during check-in could be improved.
Location
9.0
The hotel's strategic location within Lujiazui Financial City offers great convenience for business travelers, walking distance to attractions like the Pearl Tower.
Dining
8.0
The dining experience was exceptional, featuring a delightful blend of Chinese and European dishes, albeit slightly overpriced compared to similar luxury hotels.
Facilities
9.0
The hotel's facilities are modern and well-maintained, offering a range of services to enhance guests' comfort throughout their stay.
Philip
United Kingdom,
March
2024
9.0/10
I was delighted with my stay at this hotel. The rooms were pristine, the bed was incredibly comfortable, and the extraordinary view of the Bund from the 25th floor was simply breathtaking. The service was outstanding, with staff going above and beyond to ensure my needs were met. The location, although a bit tricky to get to, offered stunning views of the river and easy access to Shanghai's attractions. The dining experience was very good, with a variety of options, and the facilities were top-notch.
Rooms
10.0
The rooms were amazing, especially being on the 25th floor with a fantastic view of the Huangpu river.
Service
9.0
The service was outstanding, with staff being extremely helpful and respectful.
Location
8.0
The location was right on the river with amazing views and a short stroll away from Shanghai's attractions.
Dining
9.0
The dining experience was very good with a nice selection and outstanding service.
Facilities
9.0
The facilities were great, offering everything one would expect from a top-notch hotel.
Richard
United States,
February
2024
8.4/10
I had a wonderful stay at this hotel. The rooms were beautifully appointed with a view of the river and a flexible partition that added a touch of luxury. The service was top-notch, with friendly staff always willing to assist. The location was great, offering a peaceful environment near a lovely park, yet still close to Shanghai's attractions. The dining experience left a bit to be desired, but overall, it was a fantastic hotel.
Rooms
9.0
The rooms were spacious and well-designed, with a lovely view of the river. The flexible partition between the bathroom and bedroom was a nice touch.
Service
9.0
The staff went above and beyond to accommodate guests' needs. From the limousine driver to the Zest Restaurant team, everyone was friendly and helpful.
Location
9.0
The hotel is located in a nice area of Pudong, close to a park and within walking distance of many Shanghai attractions. It strikes a perfect balance of tranquility and convenience.
Dining
7.0
While the dining experience was good overall, there was room for improvement in explaining facilities and anticipating guests' needs. The food options were diverse and catered to various tastes.
Facilities
8.0
The hotel offers a range of facilities, from room service to tours assistance. Everything was well-maintained and contributed to a comfortable stay.
Peter
United States,
December
2023
8.8/10
Staying at the Grand Kempinski was an amazing experience with top-notch rooms and breathtaking views of the Bund. The staff, however, lacked personal touch and attention to details during check-in.
Rooms
10.0
The rooms were amazing compared to any other 5-star hotel, very clean, comfortable bed, and extraordinary view of the Bund.
Service
9.0
The service at the Grand Kempinski was outstanding. The staff remembered my preferences and were warm, friendly, and efficient.
Location
8.0
The location was very convenient, although a bit difficult to get to. Shanghai is always worth a visit!
Dining
9.0
The dining experience was very good, with a quiet ambiance, good selection, and outstanding service.
Facilities
8.0
The hotel offers a variety of services, including car hire, laundry, and tours/ticket assistance. However, the welcome amenities were not properly explained.
clean
indifferent service
Al
United States,
September
2023
9.0/10
My stay at the hotel was absolutely amazing! The rooms were spotless and luxurious, offering unbeatable panoramic views over the river. Ideal for business travelers with its own kitchenette and top-notch design. The service was outstanding, with the gym, reception, and guest services staff being magnificent. The location was perfect, within Laujiau Financial City and walking distance to the Pearl Tower. The dining experience was very good, with a quiet atmosphere and outstanding service. Overall, a great value for money!
Rooms
10.0
Staying in the room was like a dream come true with absolutely breathtaking views of the bund and Pudong's financial district.
Service
9.0
The hotel staff were professionals, very helpful, and friendly. They strive to solve any issue and make your stay comfortable.
Location
9.0
The hotel's location near the river on the Pudong side is strategic and great, especially for those with business in the area.
Dining
8.0
I enjoyed a very good dining experience with a good selection and outstanding service.
Facilities
9.0
The hotel's facilities were top-notch, providing everything needed for a comfortable and convenient stay.
William
United States,
August
2023
8.0/10
The hotel rooms were spacious, clean, and in excellent order featuring a fabulous view and a great circular bath. However, the staff seemed indifferent towards future stays and failed to explain the amenities properly or anticipate guests' needs.
Rooms
9.0
My room was wonderful with a fabulous view and a great circular bath made for two.
Service
8.0
The staff were extremely helpful and enthusiastic, but they lacked clarity when directing me to Tian Zi Fang.
Location
7.0
The location truly helped me relax and forget about everyday life, but it was a bit disappointing that it takes 15 minutes to reach the subway station and shopping mall.
Dining
9.0
The dining experience was the nicest I have ever had with an excellent mix of Chinese and European meals.
Facilities
7.0
The hotel offers a lot of choices and a complete cultural culinary array, however, the staff didn't really care about my needs and seemed focused on paperwork.
Spacious rooms
Indifferent staff
William
United Kingdom,
August
2023
7.6/10
I was upgraded to a luxurious Pearl Tower Suite, which was simply beautiful with an amazing view of the river and Pearl Tower. The bath even had a great view with a huge saucer tub and all the bells and whistles, making for a truly luxurious stay. The staff were friendly and welcoming, eager to please, although they had some difficulty understanding specific requests. The only downside was the location, which was a bit far from the subway station and shopping mall. The dining experience, while good, was considered overpriced compared to European luxury hotels. However, the hotel offered various cultural culinary choices.
Rooms
9.0
The room was beautiful and luxurious with stunning views.
Service
8.0
The staff were friendly and welcoming, although they struggled with specific requests.
Location
6.0
The hotel's location was a bit disappointing in terms of proximity to the subway station and shopping mall.
Dining
7.0
The dining experience offered good options but was considered overpriced.
Facilities
8.0
The hotel had a complete array of facilities for a comfortable stay.
Peter
United Kingdom,
June
2023
8.2/10
The hotel offers an impeccable oasis facing the famous Huang Pu River. The rooms are well-appointed and quiet, providing a relaxing atmosphere after a busy day. However, the room wasn't ready upon our early arrival, which was manageable as we came before the designated check-in time.
Rooms
9.0
The rooms are impeccably clean, and the bathroom and bedroom size are in perfect proportion, creating a relaxing oasis.
Service
9.0
The staff, including the room service and housekeeping, were consummate professionals ensuring every need was met promptly and efficiently.
Location
8.0
The location is very convenient for the Lujiazui financial district, perfect for business meetings. The skyline view and yacht berthing along the river create a serene ambiance.
Dining
7.0
The dining experience was high quality with a variety of options at Zest. However, there was a lack of explanation regarding future amenities and services.
Facilities
8.0
The facilities were tasteful and provided a pleasant dining experience. However, attention to detail in explaining amenities could be improved.
Dan
United States,
June
2023
8.6/10
The hotel offers an unforgettable stay with luxurious rooms featuring amazing views of the Pearl Tower, while the Club Lounge privileges ensure a top-notch experience. The attentive service goes above and beyond to make your stay comfortable, though the dining experience may lack personal touch at times.
Rooms
9.0
My room was absolutely first class, large, and more than comfortable. The large bathroom with a wonderful round tub made for two was a highlight, especially with the view of the telecommunications tower and the river.
Service
9.0
The staff were professionals, very helpful, and friendly. They were fluent in English and always ready to assist, even going the extra mile to make my stay more enjoyable.
Location
8.0
The hotel's location in Pudong offers a unique experience, close to entertainment, The Bund, shopping, and with a relaxing atmosphere. However, it should address fire regulations seriously.
Dining
8.0
The dining experience was fabulous, offering a wide range of choices and one of the best worldwide. However, there may be room for improvement in anticipating guest needs.
Facilities
9.0
The hotel facilities were top-notch, offering everything needed for a comfortable stay.
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